Contact Us

If you are experiencing slow load times or downtime from iStock, it could be for one of the following reasons:

  • Please be advised that we are aware of the increased inspection times for non-exclusive submissions. We are working to bring the queue down as quickly as we can. Please only open support tickets if your content has been stuck for more that 30 days.

Frequently Asked Questions

  • Can I upgrade my Subscription?
    • Yes, you can. The pricing is determined by how much time is remaining on your current subscription. You can't currently upgrade a subscription online, but we'd be happy to help you. Give us a call.

  • How can I update my credit card?
    • To update your subscription's payment information, sign in to your account and go to the payment information page.

  • Can I modify your images?
    • Yes. You are welcome to modify photos and illustrations downloaded from iStock. Feel free to crop, cut out, flip, rotate, add text, edit colors, or apply any other creative effect you can think up. However, your modifications must not violate the Content License Agreement. View license agreement.

  • I downloaded an image and I haven’t received it yet?
    • Your image will download to the destination that you have in your browser’s download settings on your computer.

  • How can I download one image on your site?
    • First, you'll need to purchase credits before you to download a file on iStock. Credits let you download files as you need them. Credits are like iStock's very own currency and can be used to download any file on iStock. One Essentials collection image is 1 credit and one Signature collection image is 3 credits. Here’s how to do it:

      1. Go to our plans and pricing page
      2. Hover over the number of credits you would like to purchase
      3. Click "Buy Now"
      4. Fill out the account information
      5. Enter your payment details
      6. Click "Pay now"
      7. Go to the image you want and download

Customer Support

North America Toll Free:

1 866 478 6251

International toll free to North America

00 800 6664 6664

Contributor support is through online forms only. Please see the contributor support section below.

Contributor Support Contributor FAQs

Mailing address:
Suite 200 - 1240 20th Ave SE
Calgary, Alberta T2G 1M8
Our building (with map)
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